Complimentary Breakfast should be included in room tariff.

After getting to know Corus Hotel, i have been staying there for my past few trips. As i have rated in the above, the stay had been pleasant and would have been great if not for two incidents. Not withstanding those two incidents, it will still by my choice of stay for future trips because it could be just my bad luck that both incidents took place with the same front desk lady. Since given this opportunity, i thought i ought to feedback on the lady, not to get her penalised but more for your hotel to send her for courses to improve on her PR skills. Otherwise, it may be better to station her somewhere else so that she would not tarnish the image of your hotel further.

after getting to know Corus Hotel, i have been staying there for my past few trips. As i have rated in the above, the stay had been pleasant and would have been great if not for two incidents. Not withstanding those two incidents, it will still by my choice of stay for future trips because it could be just my bad luck that both incidents took place with the same front desk lady. Since given this opportunity, i thought i ought to feedback on the lady, not to get her penalised but more for your hotel to send her for courses to improve on her PR skills. Otherwise, it may be better to station her somewhere else so that she would not tarnish the image of your hotel further. Let me account the incidents here: First incident - the stay in 2006: The lady was very rude. While i was waiting to check in, on seeing me, instead of checking me in, she passed me on to her colleague. But that is fine if she had been busy or she had just wanted a break (probably after checking in other guests before me). It was her action that was unacceptable.. When she passed me on to her colleague, instead of asking her colleague, she used her head and chin to point to me (maybe you would like to try doing that action to better understand what i am trying to say - look at someone, tilt your head, then move your head up a few times until your chin is pointing at that person). This was what she did to me. However, that was not the end. Following after me was a group of caucasians, on seeing them, she grinned and wished them good day and started chatting with them That made me feel that she think asian guests are less respected, even though asian or not, ! we all pay the same price. Well, i thought of that incident as isolate case, so i did keep it in my heart after that. But it was my luck again when i returned to check in again for the stay from 17 - 20 Dec 07. Second incident - after staying from 15 - 16 Dec (your hotel was fully booked on 16) i returned to stay from 17-20 Dec 07. After checking in at around 8-9 pm, when i opened the door to the room that she had assigned me, i had an awful shock. The room was in a mess, the bedsheet and blankets were all strewn on the floor, the towels were strewn in the toilet and used tissue paper everywhere. Obviously, the next thing to do was to go down to the reception to get my room changed. Again, it was her attitude that was totally unacceptable. When told that the room was in a mess, she replied the room had been made. When told again, short of holding her hand to show her the room, she reluctantly assigned another room. This time, she said that according to her records the room is made, so if it is messy again, it was not her problem. This lady really has an attitude problem. Being it a service industry, even though she was not the one who ! made the room and not her responsibility to check that the rooms are really clean, the least she could do is to apologise on behalf of the hotel for the inconvenience caused to the guest.

The reception staff / the bell captain and the Business centre girl were nice, helpful and friendly.House keeping was worst. - The kettle did not work, they took one full day to replace it. Still it did not work, When i complaint they said it will work. I tried another plug point, it still did not work then I discovered and told the house keeping & electrician that both the plug points were out of order then they asked me to put off the lamp and use that plug point instead. We could not make coffee or tea during our stay in that Suite. The batroom cloth line was also broken. House keeping did not make the room inspite of putting the dangler at the door knob to make up my room. I had these sufferings. Please make sure your other guest dont suffer like that. Otherwise i enjoyed my stay in your hotel and will come back next time hoping that you would have put your house keeping in order.